From working in the WordPress world for over a decade, the one thing I’ve noticed is that individual developers like yourself create the majority of plugins and themes. Here is what I’ve seen happen again and again.
You make a great product, release it into the world, and people actually start using it – fantastic! But then those users start asking questions. They want answers, and fast. You reply to them as much as you can, but there comes a point where answering questions takes up most of your day. Time for development slows down, so you start setting rules. No more ‘free’ support because you don’t feel like it’s doing your business any good. ‘Free’ users can accept that or pay a premium fee for your help.
That’s where I come in!
When you find yourself at this stage, it is high time to look for someone to help you out. Working with a team frees up your development time and shows your userbase that you care about your product.
Freelance WordPress Customer Support agent for hire
You can hire me to take on your support queue, documentation needs, and the improvement of your workflows. When you’re ready to hire someone full-time, you will have everything in place for a smooth hand-over.
If you want to apply world-class customer support (I’ve worked at Automattic for six years and provided stellar quality throughout my career) to your product, do get in touch.
How much do you charge?
For by-the-hour projects, €50,-/hr (excluding 21% VAT). If you’d rather pay a flat fee per month, that’s something we can talk about.
Do you do WordPress.org as well as premium support?
Yes, there is no difference in fee between the two.
What currency do you charge in?
I charge in Euros, using Stripe for ease of payment.
How do I know what you have been working on?
I keep a log of the time I spent (using Toggl) as well as an overview of the number of tickets handled.
Ready to work together?
I’d love to hear from you. Please describe what your current process looks like as much as possible and I will get back in touch with you within one business day.