Description
What You’ll Be Learning
This workshop is specifically set up for QA Specialists within the Customer Support world. During this 4-week course, we will be discussing:
- Sample size; selection and determining needs
- Bias and how to get rid of it
- Getting your team on board with QA
- Strategic goal setting
- Scorecard building
- Tools and resources
- Feedback-giving skills
- Quantifying qualitative factors such as tone
- And much more!
During this extensive workshop, we will discuss all of the basics and tackle some hard-to-answer questions. No more reinventing the wheel or searching for resources that do not exist.
Times And Timezones
EMEA: every Tuesday from 11:30 till 13:00 UTC+1.
NA: every Tuesday from 14:00 til 15:30 EST.
The Teacher
This workshop is taught by Ines van Dijk. She is a world-renowned QA consultant and has worked with clients across the globe.