Quality Assessment Course

€1.299,00 inc. VAT

Finally! A course for Quality Assessment Specialists to teach you all the ins and outs of QA in Customer Support. This course includes:

Four 90-minute live and interactive webinars. Nothing is pre-recorded, it’s just you, the teacher, and up to 7 others at a time. There is plenty of room to discuss topics in-depth and ask all the questions you want.

One hour-long 1:1 session with Ines van Dijk. As the world’s leading QA consultant, she can give you the insights you are looking for.

Additional resources. You’ll get the full scoop on tools and hidden gems of resources that you’ll find helpful in your QA career.

Start date: January 24 2023
EMEA: every Tuesday from 11:30 till 13:00 UTC+1.
NA: every Tuesday from 14:00 til 15:30 EST.

In stock

Description

What You’ll Be Learning

This workshop is specifically set up for QA Specialists within the Customer Support world. During this 4-week course, we will be discussing:

  • Sample size; selection and determining needs
  • Bias and how to get rid of it
  • Getting your team on board with QA
  • Strategic goal setting
  • Scorecard building
  • Tools and resources
  • Feedback-giving skills
  • Quantifying qualitative factors such as tone
  • And much more!

During this extensive workshop, we will discuss all of the basics and tackle some hard-to-answer questions. No more reinventing the wheel or searching for resources that do not exist.

Times And Timezones

EMEA: every Tuesday from 11:30 till 13:00 UTC+1.
NA: every Tuesday from 14:00 til 15:30 EST.

The Teacher

This workshop is taught by Ines van Dijk. She is a world-renowned QA consultant and has worked with clients across the globe.

Related products

Join the Quality Assessment Course, starting January 24th 2023. Especially made for QA specialists in the Customer Support industry.