Hi, my name is Ines.

I’ve worked as a front-line support agent for over a decade, and have always excelled at translating technical things into language that customers and users understand well. From turning a ‘no’ into a selling point, to converting complicated problems into motivation to stick around: my work has always been of stellar quality.

During my career, I have specialised in determining what constitutes a high quality interaction with a client or customer. I’m now happy to transfer that knowledge to you and your team!

Here’s what people have said about me!

Empathetic, outspoken, solution-oriented, and a gifted translator between the tech world and humans – that’s Ines in a nutshell. She not only understands both worlds, she is able to engage people across the divide, something I look for in a leader in the CS field. Her experience in quality initiatives that go far deeper than simply elevating CSAT set her further apart – so if you need someone to level up your support team, you should talk to her.

Valentina Thörner – The Remote Empire

All the interactions I’ve had with Ines have been absolutely amazing. She is intelligent, diligent, and extremely bright. Any company that decides to hire her is not only adding an asset to their team but adding one of the most amazing individuals I’ve had the pleasure to encounter. HIRE HER NOW!

Christopher Churchill – Codeable.io