Hi, my name is Ines.

I’ve worked as a front-line support agent for ten years, and have always excelled at translating technical things into language that customers and users understand well. From turning a ‘no’ into a selling point, to converting complicated problems into motivation to stick around, my work as always had an element of quality to it.

During my career, I have specialized in determining what constitutes a high quality interaction with a client or customer. I’m now happy to transfer that knowledge to you!